Frequently Asked Questions
Everything you need to know about our premium home fragrances.
What makes Goose Creek candles different from other brands?
Our candles are crafted with premium quality fragrance oils and clean-burning wax blends. We use double-wick technology in many of our jars to ensure an even burn and a powerful scent throw that fills your entire home.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location within the United States.
Do you offer returns if I don't like a scent?
Yes, we want you to love your fragrance. If you are not satisfied, you can return unlit and unused candles within 30 days of purchase for a refund or exchange.
Are Goose Creek candles safe for pets?
We prioritize safety by using lead-free cotton wicks and non-toxic ingredients. However, we always recommend burning candles in well-ventilated areas and keeping them out of reach of curious pets.
How can I prevent my candle from tunneling?
To ensure an even burn, always allow the wax to melt across the entire surface to the edges of the jar during the first burn. This usually takes 2-4 hours and sets the 'memory' for future burns.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.